Finnish CS Agent

The Customer Support Representative should provide exceptional and professional service to our existing and potential clients, increase customer loyalty and boost sales. Should be responsible to provide support according to the company’s terms and conditions according to the policies and practices.
To keep high service standards for our customers and the company.


Requirements:
✔️Fluent Finnish, speaking and writing, perfect grammar;
✔️Business communication skills are welcomed;
✔️Customer orientation and ability to adapt\respond to different types of characters;
✔️Multitasking and time management skills are essential;
✔️Stress resistance;
✔️Sales oriented, previous experience in sales and marketing is welcomed.

Duties and opportunities
✔️Support and provide professional customer service by means of chat, e-mail and phone;
✔️Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution;
✔️Identify and assess customers' needs, escalate priority issues to achieve satisfaction;
✔️Meet personal and team sales targets;
✔️Provide accurate, valid and complete information by using the right methods\tools;
✔️Follow communication procedures, guidelines and policies;
✔️Communicate and coordinate with internal departments.

We offer excellent benefits, including but not limited to:
✔️ Working in dynamic European company
✔️ Official employment
✔️ 20 workdays of paid vacation
✔️ Friendly team
✔️ Sunny, spacious office
✔️ Lots of opportunities for education and development within the company.

⏰ Full-time, in-house, standard business hours.
💵 Competitive salary
🏡 Office - Sofia, Bulgaria; Limassol, Cyprus.

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